Join us for 90 well-spent minutes
An Essential Webinar for
Our Changing Times
Mike Neill
ServiStar Consulting
Tansley Stearns
Canvas FCU
Dana Tell
Team One CU
PRESENTERS: Mike Neill, Tansley Stearns and Dana Tell
DATE: Tuesday, November 17, 2020
TIME: 3 - 4:30 PM EST (12 - 1:30 PM PST)
Join our 90-Minute Webinar
Member Experience in a Post-Pandemic World
Do you remember what it was like in February? EVERYTHING has changed in less than a year. Some think that we have “slingshot” five years ahead in how we operate our credit unions and serve our members. Is this the "New Normal” or is it just another starting place for where we are heading? Regardless of opinions, we will likely agree, it’s not going to EVER be like it was just nine months ago! Now, we have to develop systems and culture that will WIN!
In this information-packed live stream webinar, “Member Experience in a Post Pandemic World,” we will share with you the way forward, why it is critical, AND provide information on some steps you can take NOW!
Only $49.95 for your Credit Union's entire leadership team!
What You'll Learn
Moving from Service to Trusted Advisor - Credit unions have always won with service. Because consumers are now willing to outsource and pay for advice, guidance, and help, we'll discuss how credit unions can ensure they are the resource consumers turn to.
Wellness and Trust - The brands that will win in the next 10 years will ensure their consumers believe they will keep them financially well. We'll explain how to do that and grow lasting trust with your members.
Winning on Talent - The credit unions that will thrive will have employees that are FBI-ers: Flexible, Bold, and Ingenious. We'll show you how to find AND keep them.
The Acceleration of Digital - Our members have been trending towards a desire for more digital options and that will continue to grow exponentially in months' time. We'll help you understand what your members want to do digitally, in person, and how to perfect both.
Moving Your Experience from Easy to Branded - In the Member Experience Pyramid, your credit union is expected to be easy to work with. We'll show you how to move to the pinnacle of the pyramid - making it enjoyable/surprising - to differentiate yourself from other financial institutions.
90 Minute Webinar -
Member Experience
in a Post-Pandemic World
Join Us on Nov. 17th for this
Information-Packed Webinar!
Time: 3 - 4:30 p.m. EST (12 - 1:30 p.m. PST)
Price: Only $49.95 per credit union! Send as many employees from your management team to the session as you want, OR watch the recording later.
Register below and pay by credit card.
After submitting your registration, you will be taken to the credit card page to complete payment. Only ONE representative from the credit union should register and pay. The registrant will be sent a Zoom Webinar Link to share with employees at the credit union.
About the Presenters
Mike Neill
Mike is the Executive Director of ServiStar Consulting, LLC, a company he founded more than 20 years ago. As a published researcher, author, and speaker, he is one of the most respected voices in the Credit Union Movement. Along with his team, Mike teaches clients how to become more profitable through outstanding leadership, management, employee engagement, and member experience.
Tansley Stearns
Tansley joined the Canvas Credit Union family in April 2018. As Canvas' Chief People & Strategy Officer, she is amplifying the credit union's ability to transform lives with her innovative marketing, brand, communications, and strategy efforts.
Dana Tell
Serving as the VP of Marketing for over 20 years at Team One Credit Union, Dana is a graduate of Northwood University, with a Bachelor's Degree in Business Management/Finance. He has served on many boards, including the Saginaw Community Foundation, Goodwill of Michigan Industries of Mid-Michigan, Girls Scouts Heart of Michigan, and the Great Lakes Bay Region Hispanic Business Association, along with other various organizations throughout Michigan. Dana has generously donated his talents to many community events and causes as a way of providing a positive role model in the community.
Tap into the Priceless Webinar about Creating Member Experience in our Post-Pandemic World
ServiStar Consulting, LLC
info@ServiStarConsulting
(678) 409-2977